Old Maps — Shipping & Fulfillment Policy

Where We Ship From

We work with multiple fulfillment centers around the world, including locations in the USA, Canada, Europe, Australia, and New Zealand.

Whenever possible, your order will be produced and shipped from the fulfillment location closest to you. This can help reduce delivery time, shipping distance, and potential customs or import charges.

Availability by Location

Not all map sizes, frame colors, print formats, or finishes are available at every fulfillment center.

In some cases, your order may be produced and shipped from another country if your selected size, frame, or format is not available at the fulfillment center closest to you.

If your order contains multiple products, they may occasionally be produced at different facilities and arrive in separate packages.

Want to Know Where Your Order Will Ship From?

We’re happy to check the likely fulfillment location before you order.

Send us a screenshot of your shopping cart showing the map, size, frame color, and finish you are considering, and we’ll check the available production locations.

Email us at:

oldmapsstudio@gmail.com

Please note that fulfillment locations can change depending on current production capacity and product availability, so the shipping origin cannot always be guaranteed in advance.

Processing & Delivery Times

• Order processing: approximately 2–5 business days

• Shipping transit time: approximately 2–8 business days

• Most orders arrive: within approximately 7–10 business days from the date the order is placed

Delivery times are estimates and may vary depending on the destination, product, fulfillment location, carrier, customs processing, and periods of unusually high demand.

International Shipping

Old Maps ships internationally to supported destinations.

International orders may be subject to local customs duties, import taxes, VAT, or other fees depending on the destination country. Where these charges are not collected during checkout, they may be payable by the recipient upon delivery.

Customs processing may also occasionally extend delivery times.

Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after the shipping label has been created.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are largely outside our control.

Delays may occasionally occur because of weather, customs processing, carrier disruptions, holidays, incorrect delivery information, or other circumstances outside the control of Old Maps.

If your order appears significantly delayed or has not arrived within 30 days after the estimated delivery date, please contact us at oldmapsstudio@gmail.com and we’ll help investigate the shipment.

Damaged Packages

If your map print arrives damaged, please contact us within 30 days of delivery and include your order number together with clear photographs of:

• The damaged artwork

• The shipping packaging

• Any visible damage to the parcel

Please refer to our Returns & Refunds Policy for information regarding replacements and refunds.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error after ordering, contact us as soon as possible at oldmapsstudio@gmail.com.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Contact

For questions regarding shipping, fulfillment, tracking, or delivery, contact:

Old Maps
oldmapsstudio@gmail.com
oldmaps.art